INTERNET TRANSPARENCY POLICY
Open Internet Principles of Spry Broadband Internet, LLC
The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC’s rules focus on four primary issues:
- Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Spry Broadband Internet, LLC runs a fair bandwidth management to separate the traffic that is time sensitive from the traffic that is not time sensitive. Time sensitive or interactive traffic is given highest priority and is designated as voice, video, DNS request and ISP speed tests. Items which are not time sensitive or non-interactive traffic are given lower priority, such as software updates, extended downloads, and anything else that goes on in the background that the users expects will take time.
All traffic on ports above 12000 are set to lowest priority. Spry Broadband Internet, LLC does not block or rate-control other than bandwidth management. Highest priority is set for VoIP and web surfing.
Device Attachment Rules:
Spry Broadband Internet, LLC allows any device that conforms to industry standards and is non-harmful to connect to its network.
Spry Broadband Internet, LLC monitors for harmful traffic and will block it. When this occurs, we will notify the client and offer suggestions or support on remediation of the harmful traffic. On inbound traffic we will block the IPs and traffic until the problem has been resolved.
ISPs must disclose the following network performance characteristics:
Spry Broadband Internet, LLC provides residential and enterprise class wireless Internet services. In delivering these services, we utilize Line of Sight and Non-Line of Sight fixed wireless gear. All gear that is deployed is suitable for real-time applications.
Service speeds are defined by the service package level with the expected latency to vary on packages:
|Entry packages||LOS Wireless||16ms||Non-LOS||45ms|
|Extreme packages||LOS Wireless||10ms||Non-LOS||35ms|
Impact of Specialized Services:
We sell only Internet service as part of our current packages.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Our current residential pricing and packages can be found at: https://sprynext.com/pricing-residential
Our current Business pricing and packages can be found at: https://sprynext.com/business
Spry Broadband Internet, LLC does not store any customer browsing information and do not provide traffic information to third parties or use traffic information for non-network management purpose. Spry Broadband Internet, LLC does have network packet inspection tools that are necessary for troubleshooting traffic issues like viruses and or denial of service attacks.
Spry Broadband Internet, LLC is a proud American company that prides itself on providing great customer service and answers or promptly returns all phone calls. We have a ticket system on our billing portal website that customers can log in and view their case in a secure portal with email notifications on all updates.
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.